Load Balancer timeouts

Incident Report for Netlify

Resolved

Our fix has been stable since 1147 UTC. Our team will continue to monitor, but we do not expect a recurrence.

Posted Nov 28, 2020 - 12:29 UTC

Monitoring

We've applied a fix and initial results are good; traffic is being served again at normal levels from our load balancer. The team will continue to monitor the situation.

Posted Nov 28, 2020 - 11:55 UTC

Update

Our team is still working on problems with traffic to our load balancer which began at approximately 11:09 UTC. Sites using CNAME DNS records, or Netlify DNS hosting, to connect a site to either CDN are not affected.

Posted Nov 28, 2020 - 11:46 UTC

Investigating

Our team is looking into timeouts for traffic using our Load Balancer.

Posted Nov 28, 2020 - 11:25 UTC

This incident affected: High-Performance Edge Network and Standard Edge Network.