Load Balancer Latencies
Incident Report for Netlify
Resolved
Latencies have returned to normal for all traffic since 0102 UTC. We will continue to monitor closely, and will publish an incident review with our findings as soon as we can.
Posted Jan 24, 2021 - 17:48 PST
Monitoring
Latency remains elevated for traffic routed to our CDN's via the load balancer using an A record with value 104.198.14.52, and our team continues working with our network providers on a fix. To minimize this impact, you can follow advice in this community post around configuring your site's DNS: https://community.netlify.com/t/details-about-mitigating-impacts-of-our-service-incident/30984
Posted Jan 24, 2021 - 16:40 PST
Identified
Traffic routed to our CDN's via the load balancer using an A record with value 104.198.14.52 is again affected and our team continues investigation. To minimize this impact, you can follow advice in this community post around configuring your site's DNS: https://community.netlify.com/t/details-about-mitigating-impacts-of-our-service-incident/30984
Posted Jan 24, 2021 - 15:23 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 24, 2021 - 14:58 PST
Update
We are continuing to work on a fix for this issue. We will provide an update once we have remediated the issue.
Posted Jan 24, 2021 - 13:13 PST
Update
We are continuing to work on a fix for this issue.
Posted Jan 24, 2021 - 12:51 PST
Update
We are continuing to work on a fix for this issue.
Posted Jan 24, 2021 - 12:21 PST
Identified
The issue has been identified and we are working on a resolution.
Posted Jan 24, 2021 - 11:51 PST
Update
We continue to investigate this issue. Traffic routed via an A record for customers who are using an external DNS provider are affected. Please refer to https://docs.netlify.com/domains-https/custom-domains/configure-external-dns for more details on our recommended configuration.
Posted Jan 24, 2021 - 11:12 PST
Update
We continue to investigate this issue. Traffic routed via an A record for customers who are using an external DNS provider are affected. Please refer to https://docs.netlify.com/domains-https/custom-domains/configure-external-dns for more details on our recommended configuration.
Posted Jan 24, 2021 - 10:50 PST
Update
We're experiencing an outage for all CDN traffic routed via our load balancer.
Posted Jan 24, 2021 - 10:28 PST
Investigating
We are investigating an issue causing latencies impacting CDN content routed via our load balancer.
Posted Jan 24, 2021 - 09:57 PST
This incident affected: Enterprise Content Distribution Network, Content Distribution Network, and Origin Servers.